Custom Return Policy
Custom Distributors must be notified within five (5) days of the delivery regarding any concealed damage.
Any merchandise being returned must have its original carton.
Any merchandise being returned to Custom Distributors must be complete. This includes all manuals, use and care guides, registration material, as well as, anything else packed with original product carton.
Our delivery personnel will not, knowingly leave damaged merchandise, unless otherwise instructed by purchaser or agent of purchaser.
There will not be an additional freight charge to exchange or return any item meeting the above guidelines.
Custom Distributors is not responsible for expenses, fee or other cost incurred by customers as a result of defective or imcompatible products.
Custom Distributors reserves the right to refuse a refund or exchange.
A restocking charge of up to 50% of the product cost on return or change orders, will be enforced after the product has been ordered for a client(s) project under circumstances beyond our control.
Custom Distributors does not accept return on trim or accessory kits once they have been delivered.
Customer Care Representatives are ready to assist you from 8:30am - 4:30pm EST, Monday through Friday by calling 1.800.740.6313.