Custom Return Policy / Product Warranty & Service
Custom Distributors must be notified within five (5) days of the delivery regarding any concealed damage.
Any merchandise being returned must have its original carton.
Any merchandise being returned to Custom Distributors must be complete. This includes all manuals, use and care guides, registration material, as well as, anything else packed with original product carton.
Our delivery personnel will not, knowingly leave damaged merchandise, unless otherwise instructed by purchaser or agent of purchaser.
There will not be an additional freight charge to exchange or return any item meeting the above guidelines.
Custom Distributors is not responsible for expenses, fee or other cost incurred by customers as a result of defective or incompatible products.
Custom Distributors reserves the right to refuse a refund or exchange.
A restocking charge of up to 50% of the product cost on return or change orders, will be enforced after the product has been ordered for a client(s) project under circumstances beyond our control.
Custom Distributors does not accept return on trim or accessory kits once they have been delivered.
Regarding product issues related to the manufacturers' warranty
All appliances come with a manufacturers' warranty unless disclosed at time of sale, regarding the purchase of a product used in demonstration or otherwise. We do not sell "used" product as a practice, however, from time to time we may offer a product for sale that has been used in demonstration, at a greatly reduced price. In this instance it will be the consumer's decision to weigh the reduced price against the lack of or reduced warranty. We do offer for sale, service policies which may apply to used or demo equipment.
All appliances purchased as boxed, new or uncrated, new include a manufacturers' limited warranty that is stated in the use and care documents and or warranty certificate packed in the appliance. Product repair is the sole and exclusive remedy under this limited warranty. We suggest you read and become familiar with the limited warranty and should you have any questions a representative will be happy to answer your questions.
Customer Care Representatives are ready to assist you from 8:00am - 4:30 pm EST, Monday through Friday by calling 1.800.740.6313.